So, we’ve had an e-mail exchange – and sometimes this is enough to point someone in the right direction of alternative services, when I believe these to be more appropriate to their needs.
If we are to take things further we now need to speak and arrange to meet up. I always prefer to speak directly with the person themselves and not to a friend or relative – however well-meaning they are. Their own voice gives me many more clues, and perhaps questions, about them. [Read more…]